The data in the application of Health Express can be created by your healthcare providers at Health Express and by yourself (the patient) after logging into the application with your authorized user account. Information that is collected as you use our mobile application includes the following:
- Personal information:Personal information includes name and email address that you provide at signup. It also includes phone number, address and other personally identifiable information that you may choose to add to your user account profile. No payment method information is stored by this application.
- Personal Health Information:Personal health information about patients users, that patient users themselves or authorized employees of Health Express enter into the Personal Health Record of a patient, including age, gender, known health conditions, medications, allergies, vaccinations, history of surgeries or procedures, goals, health journal entries and data that you enter into your health trackers either manually or by syncing with a health monitoring device or from a third party source that you alone authorize. It also includes medical reports and files that you choose to upload into your health profile.
Use of Information
The personal and health information added through this application, through use of its services by patients and healthcare providers of Health Express will not be shared, disclosed or displayed to anyone other than authorized employees of Health Express. They will be able to update personal health information of their own patients by updated the patient health profile, uploading medical reports, adding review notes, health goals, monitoring feedback relevant as part of the consultation services used by the patients.
Health Express is fully authorized to terminate patient user accounts at any time and such patients will no longer have further access to their personal health information stored in the application storage in event of that happening. Whether or not to share that information with the patient user before termination of the patient user account is the prerogative of Health Express.
Contact Information: The services platform will send you communications (email, SMS and other notifications), as per your notification settings, as part of essential functioning of services that you may avail, such as appointment booking information, alerts related to reviews and consultations by your healthcare providers. At time of registration, you will be required to verify your email address. Your contact information may also be used for customer support services, should you choose to avail of them. In addition, we may use your contact information to provide you with information about our services. If you decide at any time that you no longer wish to receive such information or communications from us, please change applicable notification settings in your account. Your contact information is not shared with any third-party.
Anonymized data: Health Express may analyse anonymized and aggregated collected through the services, for purposes of evaluating healthcare outcomes, healthcare requirement patterns and to measure the effectiveness of services and content. Such anonymized and aggregated information is not considered as personal information.
You are responsible for maintaining the confidentiality of your password and account information. You are responsible for all activities that occur in your account, and you agree to notify Health Express immediately of any unauthorized use of your account. Health Express is in no way responsible for any loss that you may incur as a result of any unauthorized use of your user account and password.
Disclosure of Information
We may disclose any information to government or law enforcement officials if we believe doing so is required to comply with law enforcement and legal process; to prevent or stop any illegal, unethical, or legally actionable activity; to protect your, our or others’ rights and safety.
We may disclose your personal information on your own request accompanied by your permission.
Transmission and Storage Security
All data is stored only in the servers of our technology vendor on the secure Web Service platform. Necessary measures in providing secure transmission of personal health information before it is transferred across the Internet from your personal computer or devices are ensured. However, you should be aware of possible risk involved in transmitting information over the Internet as no data transmission can be guaranteed to be 100% secure and of risk that others could find a way to thwart our security systems. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security and privacy of personal information you transmit to us, and you do so at your own risk.
Restriction based on age
All users of the patient mobile app of Health Express are expected to be above 18 years of age. Parents, caregivers/guardians and healthcare providers are allowed to provide and store personal information about others, including minors and children. Any user providing, storing or submitting information on behalf of a child/person under guardianship assumes full responsibility over the submission, use, and transmission of such information.
Changes to this Policy